Cloud Contact Center

Cloud Contact Center Solutions offered by IQAutodial.com helps contact centers increase the efficiency, productivity and market share. Our Cloud Contact Center Solution doesn’t require any expensive hardware or software. Start with ACD, IVR and integrate CRM, API, Dialers. Quality management, reporting and analytics using Web based Admin Tool.

Call + Lead Management

Dedicated User Extensions FOR Direct Calling
Personal Voicemail & Team VoiceMail
3-way Conference and Call Transfers
Interactive voice response
Upload and download of customer lists
Internal DNC and Blacklist

Support and Enhancement

Free Technical Support 24*7 by Phone, Live Chat or Remote Login
You don’t need to buy, maintain or upgrade hardware, Pay only for what you use each month. Automatic software updates will happen at regular intervals.

High Level Data Protection

IQ Autodial provides High Level Data Protection. Using our High Level Data Encryption your agent’s web browser and the database where you have stored your data on our hosted servers is fully secure. We use sophisticated encryption algorithm to secure your vital data.

Matching inbound and outbound call information with CRM data
Control Calls: Recording, Parking, Conference, click to Dial etc
Automatically saves call logs when a call ends
Provides a single, multichannel administrative environment

Can I have a free trial?
Yes we do offer a free trial depending upon the demand and availability of our products. Otherwise we have a starter option also in which you can start using IQ Auto Dial for just $10 for 3 days. For more information contact our representative.
Do you provide Free Technical support?
Yes we provide 24*7 Full Technical Support for all of our customers fully free for first year of purchasing from us. After that based on your usage you have to pay a nominal fee as per query which is not much but just to meet small part of our expenses which we spend on running technical support services whole day and night.
How long does it take to setup?
Generally it takes less than 12 hours for setting up of IQ Auto Dialer for you once we receive the payment. On special occasions we can make and create a live running setup in less than 30 minutes, if you have already planned some event based on that.
Can administrators barge or listen in on a call?
Yes, We provide this feature with our IQ Auto Dialer in which the Administrator can monitor and listen to the calls Live and can barge in between calls if the agent was unable to finalize the deal in the same call.
Do you offer customized programming?
Yes, We do offer customized programming as per your custom requirements. We can integrate many advanced features based on your requests.
What kind of API integrations do you offer?
Our IQ Auto Dialer can be integrated with numerous types of custom API. Any type of CRM or API which you are using in your organization or Call Centre can be integrated with IQ Auto Dialer.
How much bandwidth do I need?
We recommend the following:

5 seats: 512kbps
10 seats: 1 mbps
20 seats: 2 mbps
What's the recommended computer specs for my agents?
A dual core computer with 2 GB of RAM and a USB headset.
What web browser do you recommend?
Firefox is highly recommended.
What are the recommended softphones?
Linux: Twinkle or Zoiper
Mac: Xlite/Eyebeam or Zoiper
Windows: Xlite/Eyebeam
What codec should I use?
To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729 available please use that instead.