Cloud Contact Center

Cloud Contact Center Solutions offered by IQAutodial.com helps contact centers increase the efficiency, productivity and market share. Our Cloud Contact Center Solution doesn’t require any expensive hardware or software. Start with ACD, IVR and integrate CRM, API, Dialers. Quality management, reporting and analytics using Web based Admin Tool.

Call + Lead Management

Dedicated User Extensions FOR Direct Calling
Personal Voicemail & Team VoiceMail
3-way Conference and Call Transfers
Interactive voice response
Upload and download of customer lists
Internal DNC and Blacklist

Support and Enhancement

Free Technical Support 24*7 by Phone, Live Chat or Remote Login

You don’t need to buy, maintain or upgrade hardware, Pay only for what you use each month. Automatic software updates will happen at regular intervals.

High Level Data Protection

IQ Autodial provides High Level Data Protection. Using our High Level Data Encryption your agent’s web browser and the database where you have stored your data on our hosted servers is fully secure. We use sophisticated encryption algorithm to secure your vital data.

Matching inbound and outbound call information with CRM data
Control Calls : Recording, Parking, Conference, click to Dial etc
Automatically saves call logs when a call ends
Provides a single, multichannel administrative environment

Data Protection

IQ Autodial offers High Level Data Protection due to its secure data protection policies. We offer High Level Data Encryption right from your agent’s web browser including the back end database where you have stored your data on our secure hosted servers. We use international standard strong encryption algorithms to safeguard your vital data.

We can also make a facility so that you can redirect your customers to a secure IVR so that they can enter their confidential information like credit card numbers to shield that information from your agents while still they can take customers orders.

Our software also has the facility to hide all or some part of the sensitive customer information like payments data from your agents.

We also offer another important encryption feature which is encrypted recordings of phone call audio which allows your company to stay in compliance with many industry security requirements.

Here we are giving full list of high level encryption security addons and enhancements that we offer on IQ Autodial:

SSL encrypted(https) agent interface screen and data transport
Encrypted database storage of custom field data
Masking of sensitive custom field data from agents and managerial staff
The ability for agents to send customers to an IVR to enter in sensitive information
Encrypted recordings of phone call audio

If you want more information on how our IQ Auto dial Strong data encryption works, please contact us.